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EXPERIENCE

Fraud Data and Business Analyst | Remitly | Seattle, WA

June 2016 – June 2018

•  Identified and monitored fraud trends and performed risk analysis for day-to-day operations

  • Forecasted expected fraud losses using regression analysis

  • Analyzed fraud-prone customer populations using customer segmentation techniques

    • Reduced losses in a risky corridor by 75% within 4 months

    • Maintained flat fraud dispute rate as business increased over 100%

  • Translated data into fraud signals and worked with engineering to turn signals into features

  • Implemented and documented training for investigation team to identify fake bank statements

• Partnered with data science team to develop machine learning tools to increase efficiency in risk reviews

  • Provided subject matter expertise to help identify features and provide feedback on tool outputs

  • Improved precision of the output to target specific populations in addition to all customers

• Established best practices for the fraud team

  • Drove weekly communication with international risk operations team to understand trends from real time investigations to improve product and prevent fraud

  • Created metrics and dashboards to increase transparency within the larger organization

  • Developed end-to-end process for risk rules with minimal impact to operations 

  • Implemented code reviews and QA process for fraud analyst team

 

Senior Consultant | Hitachi Consulting | Seattle, WA

April 2015 - April 2016

• Led data and business intelligence development for a $50 million customer refund program at an international telecommunication company

  • Identified customer population by consolidating key information across various department databases

  • Managed 3 TB database for legal counsel

  • Aggregated and analyzed customer segmentation data to support legal counsel

  • Coordinated backend database update schedule with multiple departments to ensure efficient customer refund

• Migrated 15 million customer record data from vendor to client database

  • Cleansed data and provided customer segmentation logic

  • Reduced data upload time by 50% through Python implementation

  • Maintained data integrity with vendor by performing range, constraint, data type, and cross-reference validation

 

Consultant | Hitachi Consulting | Houston, TX

July 2012 - April 2015

• Created and delivered prototype for a digital worker’s handbook for upstream oil and gas client as the lead business intelligence developer

  • Parsed database logic for legacy handbook entry system

  • Normalized database to improve report generation by 20%

• Provided business intelligence development and analysis for casino client

  • Migrated and optimized data for report generation in an EDW system

  • Trained clients to troubleshoot report errors

• Managed a cross-functional team to deliver a client’s internal SharePoint web portal using Agile project management practices

  • Lead business requirements meetings and worked with marketing team to identify target users’ needs

  • Mapped company-wide roll-out strategy of internal web portal with client marketing team
     

Technical Manager | Who’s HOU | Houston, TX

November 2011 – May 2012

• Managed technology aspects of Who's HOU project, a digital driven showcase to promote Houston’s music, film, and interactive industries

• Conducted user survey to determine content type for the site

• Assisted in writing and pursuing grants and donations

• Assisted in the launch of the project at South by Southwest (SXSW) 2012

• Details available: Who's HOU

 

Student Co-Founder | ZikomO NeoSyp | Houston, TX

September 2010 – May 2011

• Focused on the device user experience and interface for an award winning prototype for neonatal syringe pump for developing countries

• Developed business plan for initial prototype distribution

• Applied for provisional patent in 2011

• Details available: Appropedia, Engineering for Change